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Water Customer Assistance

Grants Available! Our partners offer grants for eligible customers to help with utility costs. Learn more & apply

We use a single application for all water bill assistance programs, including the Senior Citizen Discount and the Tiered Assistance Program (TAP). If your income is too high for those programs, a Special Hardship can make you eligible for TAP. Customers in TAP can work toward Debt Forgiveness.

Payment agreements can also help make your bill more manageable.

Fill out one application, and we’ll let you know which program offers the lowest bill.

See example application and guidelines

APPLICATION CHECKLIST

Here’s what you’ll need to gather in order to fill out this application

  • 1. Applicant & Household Info We’ll ask for names, birth dates, and monthly income amounts for household members, including the applicant. We also ask for Social Security or tax ID numbers, though they are not required.
  • 2. Proof of Residency You will need ONE (1) item from the bulleted list below
    • Current government issued ID (like driver’s license or ID card) with current address
    • Voter registration card
    • Current lease or rent receipt (receipt must be from within the last 12 months)
    • Must show address where you live and be dated within the last 12 months:
      • Utility bill (like PGW, PECO, cable, internet, or phone)
      • Student loan billing statement
      • Bank statement
      • Any of the Income Documentation types below, except for income support form
  • 3. Household Income Documentation For EACH source of income in the household, you will need ONE of the following, dated in the last 12 months. If your household has no income, we will ask about how you pay for living expenses in Attachment B.
    • Prior year’s federal income tax return or W-2
    • Pay stubs
    • Benefit award letter or statement (such as unemployment compensation printout, workers’ compensation award, Social Security, pension, or welfare benefits)
    • Income support form (Attachment A)
  • 4. If you are applying with a Special Hardship claim, you’ll need to submit some form of hardship documentation:
    • Termination letter to prove job loss
    • Hospital admission or discharge documents to prove serious illness
    • Birth or adoption certificate to show household size increase
    • Death certificate to prove the death of main income earner
    • Safe harbor documents to show shelter admission due to abuse
    • Copies of most recent bills, including utilities, medical, or childcare to show high household expenses or medical bills
Start your application