Tiered Assistance Program (TAP) Debt Forgiveness
Debt Forgiveness helps customers. Customers enrolled in TAP eliminate a portion of the debt on their accounts every time they pay a water bill.
After paying 24 TAP bills, all eligible debt is forgiven.
Eligible debt
Debt Forgiveness applies to principal and penalties on your water account.
It applies to debt on your account from before your first enrollment in TAP (known as “pre-TAP debt”).
Debt Forgiveness Timing
Every time you pay a TAP bill, 1/24th of your pre-TAP debt is forgiven.
After you make 24 full TAP payments, your entire pre-TAP debt will be forgiven.
Tracking your progress toward Debt Forgiveness
If you’re enrolled in TAP, the second page of your bill has a “TAP History” box.
The earned forgiveness counter shows how many TAP bills you have paid in full. Each time you make a full TAP payment, the counter’s number will increase by one and a portion of your pre-TAP debt will be forgiven.
Partial Payments
Every time you pay the full amount of a TAP bill, the forgiveness counter increases by one. We will accept multiple installments to cover the cost of a full bill, but a partial installment will only increase the counter when you reach the full amount of a bill.
Partial payments will not increase your counter.